Is your site safe to use?
Absolutely! We respect the privacy of our customers. Our official Privacy and Security Statement is designed to help you understand what information we gather from you and how it’s used. Please be aware that this policy may change from time to time.
We collect and store information about the pages viewed by all of our website visitors. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our customers. Information may include web pages and your computer's internet protocol (IP) address.
The areas on our site you’ve visited and may be interested in seeing again
The items you’ve placed in your shopping cart
The only personal information our cookie can contain is information that you supply yourself
We want you to be able to shop with us with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to contact us at: firstname.lastname@example.org
What method of payment do you accept?
We accept the following forms of payment: Visa, MasterCard, Discover, American Express, Paypal.
If I order two more different items, will you ship at the same time?
Items are sometimes processed and sent out individually in order to reach the customer in the most timely manner , as some very popular items can have longer processing times etc
How long will my order take to arrive?
Most orders arrive within 7-20 Business Days*, however, for specific timelines by country please refer to the below:
7-20 business days: United States, New Zealand, Great Britain, France
7-25 business days: Canada, Australia, Ireland, Spain, Germany, Netherlands, Sweden, Denmark, Austria, Finland
20-45 business day: Mexico, Cyprus & Malta
14-45 business day: Worldwide
Will I receive tracking information for my order?
Why are there no updates on my orders tracking?
The time between the initial package scan and its arrival in the country of delivery, is the lengthiest amount of time. Once it arrives in the country of delivery an estimated delivery date generally updates within a few business days.
Why is my order cost different than my bank charge?
As our prices are listed in USD (as indicated at checkout) you may notice a different charge on your bank statement than on your orders receipt, this is due to the conversion rate processed by your bank.
Can I change my order?
We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.
How can I add a discount code to my order?
If you received a discount code, you can enter this code at the checkout page.