Do you ship to XY country?
A: Yes, we ship to all countries except for mainland China, Indonesia and Bolivia where shipping is unfortunately not available for logistics reasons.
Please note we also can't ship to military addresses (APO / FPO).
How long will my order take to arrive?
Most orders arrive within 7-20 Business Days*, however, for specific timelines by country please refer to the below:
7-20 business days: United States, New Zealand, Great Britain, France.
7-25 business days: Canada, Australia, Ireland, Spain, Germany, Netherlands, Sweden, Denmark, Austria, Finland.
20-45 business day: Mexico, Cyprus & Malta.
14-45 business day: Asia.
20-40 business day: Worldwide.
How do I track my order?
While we do offer worldwide shipping, we only provide tracking for these countries: USA, AU, CA, EU. After 5-7 days of shipment dispatch and email confirmation you may request a tracking number if needed for the selected countries.
If you have any questions please contact us at: firstname.lastname@example.org
It may take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
Once you have the Tracking Number, please go to this link Track Order and enter your Tracking Number was sent by email from us.
When will I receive tracking information?
A: Within a week of your order being fulfilled (shipped), you will receive a notification email containing your tracking number.
If you do not receive such an email within 7 business days, please contact us!
My shipment is still in transit after the suggested delivery time, what do I do?
A: Please note in the countries below, customs clearings may cause a several weeks delay in delivery:
Is there free shipping to XY country?
A: Shipping itself is free* but local duties and customs clearings may affect the final price. It is the customer’s responsibility to learn about these extra fees.
*To the following countries, free shipping is unfortunately not available, and a charge of $8.99 will be added to the total amount:
British Indian Ocean Territory
Isle of Man